Refund and Returns Policy

Return Policy

At IREF The Game, we strive to ensure your complete satisfaction with every purchase. If you experience any issues with your order, please review our return policy below:

  1. Damaged or Defective Products:
    • If you receive a damaged or defective product, please notify us within 30 days of your order date.
    • We will replace the damaged or defective product at no additional cost to you.
    • The replacement product will be shipped to you for free.
  2. Returns on Unused Products:
    • We accept returns on unused products within 30 days of your order date.
    • To qualify for a return, the product must be unused and in its original packaging.
    • Upon receiving the returned product, we will issue a full refund for the product price and applicable taxes.
    • Please note that shipping costs are non-refundable.
  3. Size Exchanges:
    • If you purchase the wrong size, you can exchange the product within 30 days of your order date.
    • The exchange will be processed at no additional cost for the product itself.
    • Customers are responsible for the shipping costs associated with returning the product for exchange.
  4. Eligibility for Returns:
    • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
    • Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned.
    • Additional non-returnable items include:
      • Gift cards
      • Downloadable software products and certificates
      • Memberships and subscriptions
  5. Return Process:
    • To initiate a return or exchange, please contact our customer service team at support@irefthegame.com.
    • Provide your order number and details about the product you wish to return, replace, or exchange.
    • Our team will guide you through the return process and provide you with a return shipping label if applicable.
    • Please do not send your purchase back to the manufacturer.
  6. Refunds:
    • Refunds will be processed within 5 business days after we receive and inspect the returned product.
    • Refunds will be issued to the original payment method used for the purchase.
    • There are certain situations where only partial refunds are granted:
      • Book with obvious signs of use
      • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
      • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
      • Any item that is returned more than 30 days after delivery

To complete your return, we require a receipt or proof of purchase.

If you have any questions or need further assistance, please don’t hesitate to contact us at support@irefthegame.com.

Thank you for shopping with IREF The Game!